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Our business information
| Legal name: Rous County Council | |
| ABN: 81 383 023 771 | |
| Subpoenas: Information on subpoenas | |
| Enquiry turnaround times | |
| Responding to correspondence: | |
| Water billing - within five working days of receipt of complaint. | |
| Other complaints - 15 working days of receipt of complaint. | |
| General correspondence and feedback - 15 working days of receipt of correspondence. | |
| Responding to service issues with the Rous Administration Centre: | |
| Within 24 hours of receipt of notification of the service issue. | |
| Responding to website enquiries: | |
| Within 15 working days of receipt of enquiry. | |
| Responding to demand management enquiries: | |
| Within five working days of receipt of enquiry. | |
Customer Service Charter
Our commitment to service is actively implemented by every staff member within our organisation - from the teams involved in the delivery of safe, high-quality drinking water, those managing flood mitigation assets through to the teams involved in identifying and eradicating weed biosecurity threats and the delivery of administrative and support services.
Download a copy of our Customer Service Charter.
Audit Risk and Improvement Committee Charter
Council’s Audit, Risk and Improvement Committee Charter is made in accordance with the Office of Local Government Guidelines under section 23A of the Local Government Act 1993. The Charter governs the composition and conduct of Council’s Audit, Risk and Improvement Committee.
The Audit, Risk and Improvement Committee meets quarterly each year. Membership consists of one Councillor and two independent external members, one of whom is appointed as the Committee Chair. The Committee governs risk assessment and mitigation across all Council’s operations.
Download a copy of the Audit, Risk and Improvement Committee Charter.