Our business information

Rous County Council contact details

218 - 232 Molesworth Street
Lismore NSW 2480
PO Box 230
Lismore NSW 2480

Phone:  (02) 6623 3800
Fax:  (02) 6622 1181

General:  council@rous.nsw.gov.au
Accounts payable:  ap@rous.nsw.gov.au
Accounts receivable:  ar@rous.nsw.gov.au

Office hours:  8:30am – 4:30pm, Monday-Friday, excluding public holidays.
 

Rous County Council turnaround times

Turnaround time for responding to correspondence:
Water billing - within five working days of receipt of complaint.
Other written complaints - 15 working days of receipt of complaint.
General correspondence - 15 working days of receipt of correspondence.
Turnaround time for responding to service issues with the Rous County Council Administration Centre:
Within 24 hours of receipt of notification of the service issue.
Turnaround time for responding to website enquiries:
Within 15 working days of receipt of enquiry.
Turnaround time for responding to demand management enquiries:
Within five working days of receipt of enquiry.

ABN

81 383 023 771

Legal name

Rous County Council 

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